Service Delivery Engineer

Service Delivery Engineer - On Site Services

📍 Cumbria
🕒 Core hours between 07:00 - 17:30 - full time on site

Overview

We are looking for a proactive and adaptable Service Delivery Engineer to join a fast-paced on-site support environment in Cumbria. This role is ideal for someone who thrives in a dynamic setting, enjoys hands-on technical support, and is committed to delivering exceptional customer service.

You will play a key role in supporting end users across customer sites, managing IT incidents and requests, and ensuring minimal disruption to business operations. There will be training within your first 3 months also to get you up to speed!

Key Responsibilities

• Deliver and deploy IT equipment (laptops, mobile phones, tablets, desk phones), including basic configuration (training provided)
• Provide deskside support for hardware and software incidents and service requests
• Perform break-fix support on supported IT equipment where applicable
• Replace consumable components to enable quick resolution for end users
• Manage and maintain your own ticket queue in line with SLA/KPI targets
• Ensure accurate and timely ticket updates, working proactively to prevent SLA breaches
• Drive aged tickets through to resolution
• Liaise with workflow coordinators and internal teams to ensure efficient service delivery
• Support ad hoc tasks, project work, and non-ticketed activities as required
• Maintain full compliance with health & safety policies at all times

Skills & Experience

Essential:

• Strong PC literacy and knowledge of Windows operating systems
• Good troubleshooting and analytical problem-solving skills
• Experience supporting desktops, laptops, and general IT hardware
• Ability to communicate technical issues clearly to non-technical users
• Experience with Microsoft applications
• Full UK driving licence (role involves travel between sites)

Desirable:

• Basic knowledge of server environments (smart hands support)
• Familiarity with Active Directory
• Hardware repair experience (e.g. keyboards, memory, hard drives)
• Understanding of networking fundamentals

Key Behaviours

• Team Player: Collaborative, supportive, and willing to learn
• Strong Communicator: Clear, concise, and customer-focused
• Problem Solver: Confident in handling escalations and identifying solutions
• Flexible: Able to adapt to changing priorities and environments
• Positive Attitude: Driven, resilient, and solutions-oriented
• Self-Managed: Excellent time management and ability to work under pressure
• Customer-Focused: Professional, tactful, and service-driven

Working Environment

This is an on-site role requiring regular travel between customer locations in Cumbria. You'll be working in a fast-paced, high-demand environment where flexibility and responsiveness are key.

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.